Responsible Gambling at Kiwi Treasure Casino
At Kiwi Treasure Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Kiwi Treasure Casino operates in accordance with New Zealand gambling regulations and follows the guidelines set out by responsible gambling authorities. We take our duty of care seriously and actively work to prevent problem gambling by offering a range of player protection tools and resources.
Know the Signs of Problem Gambling
Gambling becomes a problem when it negatively affects your finances, relationships, mental health, or daily life. Ask yourself the following questions:
- Do you spend more money or time gambling than you intended?
- Do you gamble to escape stress, anxiety, or depression?
- Have you lied to family or friends about your gambling habits?
- Do you chase losses by continuing to gamble after losing money?
- Has gambling caused financial difficulties for you or your family?
- Do you feel restless or irritable when you try to stop gambling?
- Have you borrowed money or sold possessions to fund gambling?
If you answered yes to one or more of these questions, we strongly encourage you to use our responsible gambling tools or reach out to a support organisation.
Responsible Gambling Tools
We provide a range of tools to help you manage your gambling activity. You can access these at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.
Loss Limits
Restrict the maximum amount you can lose within a chosen time period. This helps you stay within your budget and avoid chasing losses.
Session Time Limits
Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching, and the session will end automatically when the limit is reached.
Reality Checks
Enable periodic reminders that display how long you have been playing and how much you have spent during your current session. These pop-up notifications help you stay aware of your activity.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Kiwi Treasure Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended (minimum exclusion periods cannot be shortened).
To activate self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.
Protecting Vulnerable Players
Underage Gambling Prevention
Kiwi Treasure Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor has accessed our platform, the account will be immediately suspended and investigated.
If you share a device with minors, we recommend using parental control software to prevent access to gambling websites. The following tools can help:
- Gamban — blocks gambling websites across all devices
- Net Nanny — parental control and content filtering software
- CYBERsitter — family internet filtering solution
Player Monitoring
Our responsible gambling team monitors player behaviour for signs of problem gambling, including unusual deposit patterns, extended play sessions, and frequent large losses. If we identify concerning behaviour, we may reach out to you directly and suggest using our responsible gambling tools.
Support Organisations in New Zealand
If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24/7)
Gambling Helpline New Zealand
A free, confidential helpline available to anyone affected by gambling harm, including family members and friends.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24/7)
- Text: 8006
Lifeline New Zealand
Lifeline provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24/7)
Gamblers Anonymous New Zealand
A fellowship of men and women who share their experience, strength, and hope to help each other recover from problem gambling.
- Website: www.gamblersanonymous.org.nz
Ministry of Health — Gambling Harm
The New Zealand Ministry of Health provides information and resources on gambling harm prevention and treatment services.
- Website: www.health.govt.nz/gambling-harm
Tips for Gambling Responsibly
- Set a budget before you start playing and stick to it.
- Only gamble with money you can afford to lose.
- Never chase your losses.
- Take regular breaks during gaming sessions.
- Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
- Balance gambling with other leisure activities.
- Keep track of the time and money you spend gambling.
- Treat gambling as entertainment, not as a source of income.
Contact Our Responsible Gambling Team
If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the features described on this page, please contact our dedicated responsible gambling team:
- Email: [email protected]
- Live Chat: Available on our website 24/7
We are here to help. Your wellbeing is our priority.
This page was last updated on 1 June 2026.
